Help center
Installation
How do I reinstall my game?
To reinstall your game, follow these steps:
1 - Uninstall the game from Steam.
2 - Delete the folder located at %USERPROFILE%\AppData\Local\MY_GAME.
Warning: This folder contains your save files in %USERPROFILE%\AppData\Local\MY_GAME\Saved\SaveGames. The game is also automatically backed up on Steam Cloud. Make a copy if needed.
3 - Reinstall the game via Steam.
Where is the graphics configuration file located?
The graphics configuration file is located at:
C:\Users\YourUsername\AppData\Local\MY_GAME\Saved\Config\Windows\GameUserSettings.ini
Note: The AppData folder is hidden by default. To access it, enable the option to show hidden folders in File Explorer settings.
Technical Issues
My game won’t connect, what should I do?
If the message "Not connected" appears in red in the main menu, it may be due to your antivirus or firewall blocking the connection. A Steam connection is required to fully enjoy the experience, including multiplayer and achievement validation. Check the following:
- Ensure your antivirus or firewall allows the game to connect.
- Verify your internet connection.
- Restart Steam and relaunch the game.
How do I fix a "LowLevelFatalError" error?
This is a generic local error. Here are several possible solutions to fix it. Try them step by step:
1 - Verify the integrity of the game files via Steam.
2 - In GeForce Experience, disable the “Automatically optimize newly added games and applications” option.
3 - Update your graphics drivers.
4 - Delete the folder %USERPROFILE%\AppData\Local\MY_GAME, except for the %USERPROFILE%\AppData\Local\MY_GAME\Saved\SaveGames subfolder to keep your save files.
5 - Add the launch option -d3d11 or -dx11 in Steam.
6 - Adjust RAM and VRAM settings if necessary (refer to your system documentation).
Miscellaneous
Which game engine is used?
All my games are developed with Unreal Engine 5, a robust and versatile engine. Its strengths include an advanced animation system for realistic characters, efficient management of large open maps, and powerful tools for creating multiplayer or single-player experiences.